Cameras & doorbells

[Hopeless2024]

I have to keep going in to turn on the event recordings. How do I keep my settings set where I want them?

[RokuArjiemar · Accepted solution]

@Hopeless2024,

Thank you for posting in the Roku Community!

We appreciate you contacting us regarding the issue with your event settings not being enabled. We're here to help you resolve this matter and ensure everything runs smoothly.

If your Roku Smart Home app's Event Settings keep turning off, follow these steps to troubleshoot the issue:

1. Check Motion Detection: Ensure that motion detection is enabled on your camera.
2. Update Your App and Device: Ensure the Roku Smart Home app and your firmware are updated to the latest versions.
3. Review Scheduled Rules: Look for any scheduled rules affecting event recording.

If the issue continues, try these additional steps:

• Restart your smart home device.
• Modify the motion sensitivity settings.
• Consider uninstalling and then reinstalling the Roku Smart Home app.

For more information, please visit How to Resolve Video Recording or Scheduling Issues on Your Roku Smart Home Camera or Video Doorbell...

We appreciate your patience as we get this sorted out.

Thanks,
Arjiemar