Cameras & doorbells

[Bobclark1]

I started out with using two of the wireless outdoor cameras each with its own base. After several months without issues I decided to purchase a two pack (two cameras with one base) and add to my system. after a few days, I began to have an issue with one of the new cameras losing connection to the base. This continued to be a problem so I purchased a fourth base station so each camera would have it's own base. Set everything back up and lost two cameras within  a couple of days again.  Moved all bases to where they were within a few feet of the cameras and tried again. Within a few (3-4) days lost two of the cameras again. A week later a third camera that had been stable earlier  dropped out. It should be noted that I can delete the cameras from the base and re-add them and they all start working again but only for a few days. At 71, it is a real pain to have to get on a ladder to re-pair the cameras. I have several indoor cameras that are without issues. Could someone please suggest something to try that might resolve the issue? Am I using too many bases on a system? Is there any restriction to quantity supported? Note that the bases are always connected to the network. It is the connection between the base and the cameras that is causing me problems. 

[RokuJohnB · Accepted solution]

Greetings from the Roku Community, @Bobclark1!

We understand you are having trouble with your Roku outdoor cameras because they have lost connection to your base station. We're happy to help. Please try the troubleshooting steps below:

1. Make sure the Roku Smart Home app and device firmware are up to date.
2. Make sure the Roku Outdoor Camera (Battery) is charged.
   • Poor connectivity will cause the battery to drain slightly faster due to attempts to reconnect.
3. Power cycle the Roku Base Station.
   • Unplug the power cable from your base station, wait 10 seconds, and then plug it back in.
4. Check the status lights on the base station and the Roku Outdoor Camera (Battery).
   • If either is flashing, then they are trying to connect or pair.
   • The base station light should be solid blue.
   • The Roku Outdoor Camera (Battery) light is only solid blue when viewing the live stream or recording an event. Otherwise, it will be dark because it is in idle mode.
5. Check the signal strength between the camera and the base station.
   • In the Roku Smart Home app, tap on the paired base station.
   • A full signal is 3 bars. If your signal is only 1 bar, try moving the camera closer to the base station.

If the problem still persists, please keep us posted.

Best regards,
John