Cameras & doorbells

[UserJean]

The Outdoor Camera Se is not holding a charge. I've updated the firmware and followed suggestions from the community forum. We've only had our camera for 1-2 months. From the very beginning of buying and setting the camera up, after charging for more than 4 hours when I set it up, the battery drains quickly to about 90% then a day or two later it holds at around 57% for about a week and slowly drains as it should. We've tried all suggestions.

[RokuJohnB]

Hi @UserJean,

Greetings from the Roku Community!

We want to investigate this problem further since the Roku Outdoor camera does not hold a charge. Could you elaborate more about the troubleshooting steps you have taken so far?

We look forward to hearing from you soon.

Thanks,
The Roku Community Team

[UserJean]

Hello, 

I’ve gone through two full charges for this one outdoor camera. I’ve followed the instruction on how to charge it. I have the current firmware. There is limited battery use since the camera is set only detect when a person leaves and exits the front door, which only happens a few times a day. 

After the charging is complete with the solid light, we’ve set up the camera and immediately the battery starts to deplete. It’s at 100% initially and then it drops between 60% and 56% within 2-4 hours. Then it holds at this percentage and slowly drains as it should. From the time I sent my inquiry regarding this issue, the camera is now at 50%. With my other two cameras that I charged on the same day, one is at 96% and the other at 99%. Those cameras also have more activity being captured. 

On a final note the cameras are now only capturing images rather than video. Would you please help me fix this? Thank you.

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