The tech support (or lack of support) from Roku is pretty atrocious.
I have the same problem. The way the app (and the Roku app) works, after a certain amount of time it wants to know if you're still watching, so you have to refresh. What we WANT is to keep the feed running and not have to hit that refresh button.
For example, right now I'm waiting on a delivery. I've got the app up on my TV so I can watch to see when someone shows up. But every few minutes it blanks out and I have to restart it. I'm trying to focus on work and not have to focus on the TV every few minutes. But that's not how the Roku system works.
At my old house, I had a regular security camera system that I could pull up the feed and watch it any time and without having to refresh anything (though I never got the feed set up to watch remotely, which is one of the things I was interested in with the Roku cameras).
I can't find a setting for this, so I'm pretty sure it's a "feature" in the application(s). What we really want is to be able to either disable this option or modify the timeout time to whatever we want it to be. But this is probably too much to ask, seeing as they can't even seem to answer basic questions. (I NEVER got an answer to my problems with SD cards not being recognized in the indoor cameras, and now my outdoor camera wants to reformat the card every time I open the camera).
The Roku camera systems are great in theory, but fall well short of expectations in practice. As a result, I'm strongly considering replacing them all with a better system.
