Reading the long strings about people having the issue of their doorbell not sending notifications, combined with me having the same issue, tells me I may have purchased the wrong brand.
I've gone through all the recommended steps since installing, and yet still, no notifications. Yes, everything is set up properly. Is there anyone out there who has actually had resolution for this problem, or did you just give up on ROKU entirely? If you found a solution that works, let me know.
Liz
Hi @Lizzzarde,
Thanks for your first post in the Roku Community!
We saw your post that you are not getting notifications from your Roku Video doorbell on the Roku Smart Home app. Don't worry, I am more than willing to sort this out for you.
Notification from your Roku smart home app will only be triggered if motion is detected from your Roku Video doorbell and if the doorbell's notification settings are set properly.
Could you please check if there is an event recording on your Roku video doorbell? If there is an event recording, I suggest you try the following.
How to choose your notifications:
Use the steps below to choose the motion events that trigger a notification.
How to choose what to record:
To manage which events are recorded when a motion event is detected, follow these steps.
Please let us know if these step-by-step processes help you to resolve your concern.
Regards,
Riamie
Hi @alewispete,
Welcome to the Roku Community!
Thank you for letting us know that you are having trouble getting event notifications on your Roku Smart Home app from your Roku Camera. No worries, we're here to help.
Before we start, we would like to know if you are getting an event recording on your Roku camera.
In the meantime, we recommend you try the following:
For more details please visit our Roku Support article: How to use smart detection for your Roku Smart Home camera or video doorbell
We hope you find this information helpful. Please let us know if the issue persists.
Regards,
Riamie
Hi @Lizzzarde,
Thanks for your first post in the Roku Community!
We saw your post that you are not getting notifications from your Roku Video doorbell on the Roku Smart Home app. Don't worry, I am more than willing to sort this out for you.
Notification from your Roku smart home app will only be triggered if motion is detected from your Roku Video doorbell and if the doorbell's notification settings are set properly.
Could you please check if there is an event recording on your Roku video doorbell? If there is an event recording, I suggest you try the following.
How to choose your notifications:
Use the steps below to choose the motion events that trigger a notification.
How to choose what to record:
To manage which events are recorded when a motion event is detected, follow these steps.
Please let us know if these step-by-step processes help you to resolve your concern.
Regards,
Riamie
This did not resolve my issues. Both my phones do not receive motion notifications anymore.
I’m having the Same issue with my doorbell and also the chime seems to be delayed. No one has been helpful with fixing the issue
Good afternoon, Liz
I am having the same issue and I just purchased my wireless doorbell last week. Were you able to get your issue resolved? If so, can you please let me know what you did, so I can fix mine. Thank you!
Respectfully,
Malika
I am having the same issue...the chat instructions did not help. I have had my doorbell camera over a year now.
Hi Community user!
Welcome to the Roku Community!
Thank you all for reporting your concern about the Roku Video Doorbell that is not sending notifications on your Roku Smart Home app.
If you're done with the details provided above, let's see if this will work for you: Uninstall and reinstall the Roku Smart Home app and follow the next troubleshooting steps below:
Remove your device from the Roku Smart Home app:
Add again your Wire-Free Video Doorbell:
For more details please visit our support article: How to set up your Roku Wire-free Video Doorbell and Chime SE
If the issue persists after trying the troubleshooting steps provided, we would like to know the following details so that we can coordinate this with our Roku-appropriate team for review.
We look forward to your response.
Regards,
Riamie
Thank you for your response. I tried what you suggested yesterday, but the issue was not resolved. I am not receiving any motion notifcations to my phone like I did when I first installed my doorbell.
Hi @Grl33,
Thanks for the update!
I appreciate that you tried to do troubleshooting to fix the issue with your Roku Video doorbell.
If the issue persists after trying the troubleshooting steps provided, kindly provide the details mentioned above so that we can coordinate this with our Roku-appropriate team for review. Thank you for your cooperation and understanding.
Please keep us posted.
Regards,
Riamie
I have been having same issues with doorbell and all other cameras for several days now. I am slowly switching over to blink cameras because of the on going issues with my Roku Cameras. Their support chat has been leas than helpful as well.