Cameras & doorbells

[kfarquhar1127]

All of a sudden I need permission to view my album on my outdoor cam. Anyone know how to fix this? 

[RokuRiamie-D]

Hi @kfarquhar1127,

Thanks for your first post in the Roku Community!

We noticed your post about experiencing an issue with your Roku Smart Home app. Specifically, when you try to view the albums of your Roku Outdoor camera, it prompts you to grant permission to access photos and videos from your phone. We are happy to provide additional information about this matter.

We need to confirm that the album you are referring to is from the Roku Outdoor camera live stream/feed when you click the "More" icon. Is that correct?

When your Roku Smart Home app asks for permission, it's because it needs access to certain features to ensure your safety and security. However, if you prefer to limit the app's access to your videos and photos in your phone's gallery, you can select the "Keep Current Selection" option.

We hope you find this information helpful. Please let us know if there's anything else we can assist you.

Regards,
Riamie

[Spugypr]

I have the same problem. The app have all permission granted but still with the same problem

[RokuRiamie-D]

Hi @Spugypr,

Thanks for your first post in the Roku Community!

We are glad to have you here telling us that you are having the same issue with the Roku Smart Home app permission.

We highly suggest you try these couple of troubleshooting steps below:

• Log out and back into the Roku Smart Home app
• Uninstall and reinstall the Roku Smart Home app

If the issue is persistent please let us know.

Regards,
Riamie

[Spugypr]

Problem still the same

[RokuRiamie-D]

Hi @Spugypr,

Thank you for the response!

We would like to know if you are still having an issue with your Roku Smart Home app, which keeps asking for permission when you view your albums from the Roku Smart camera. If so, we would like to know what are the troubleshooting steps you have tried in trying to fix the issue.

We look forward to your response.

Regards,
Riamie

[Lamdwest]

The album said I need permission to see my videos  in albums

[RokuRiamie-D]

Hi @Lamdwest,

Welcome to the Roku Community!

We get that when you're trying to access your albums in the Roku Smart Home app, it is asking for permission. We would be more than willing to provide you with further details about this.

When the Roku Smart Home app asks for permission, it needs access to important features to keep you safe while using the app. If you want to control your personal content, you can limit the app's access to the videos and photos in your phone's gallery. To do this, select the "Keep Current Selection" option. This will help you maintain your current privacy settings while still using the app’s features.

We hope you find this information helpful. Please keep us posted.

Thanks,
Riamie

[Tdogg]

I am having the same issue.   Tried reinstalling ap and logging off.   Didn't help.  When it say permission needed, you can not click on it to bring up the options.  I have the ap set to allow all permissions.

[RokuRiamie-D]

Hi @Tdogg,

Thanks for your first post in the Roku Community!

We appreciate the troubleshooting steps you have taken to try to fix the issue of your Roku Smart Home app which is asking for permission to access your albums. We would be more than willing to assist you with this.

Could you please send us a screenshot of the permission message you received on your Roku Smart Home app? This will help us look closely into the issue. How do I insert an image in a post?

We look forward to your update.

Thanks,
Riamie