Cameras & doorbells

[NEM]

I brought my wireless outdoor camera inside to charge. It is not charging, no blinking lights. I did everything I could think of. Also, the base doesn't pair with the camera any more. I did the reboot on the base and router. Removed the app on my phone, reinstalled the app. For whatever reason, it's not working. Checked the network connection. Everything is up to date. The camera is a little over a year old. I am NOT happy.

It shouldn't be this difficult!! Thoughts anyone?

[RokuRiamie-D · Accepted solution]

Hi @NEM,

Welcome to the Roku Community!

We get that your Roku Outdoor Camera SE is not charging. We would be more than willing to provide you with additional troubleshooting steps for this issue.

Kindly follow the details below.

• Please make sure that you are plugging the Roku Outdoor Camera SE  directly into the Roku Base Station.
• Try using a different charging cable (Micro USB plug type)
• If the camera flashes red, when connected to a charging cable but the battery level still shows 0% in the app, this is likely not a hardware defect. Try re-pairing the Roku Outdoor Camera (Battery)  with the Base Station.
• If it has already been set up successfully, make sure the camera has the latest firmware installed.
• Manually switch the camera on/off using the power switch on the back of the camera.

If the camera is still not flashing red when connected to a charging cable, please let us know.

We look forward to your response.

Regards,
Riamie

[NEM]

Hi Riame, thank you for your response. The camera is plugged in directly to the base. No light appears at all. It used to flash red when charging. I have updated the firmware. I've tried sooo many times to connect to the base with no avail. I've tried another micro cable, that didn't work either. I tried to reset the base....delete the app, install the app. Nothing is working. Camera is not flashing red, so therefore it is not charging. The base does not see the camera. The wifi is the same on my phone as the router. I really have checked everything and done everything. All day yesterday I tried. Then again this morning. And now again. Still not working.

[NEM]

I have done everything I can think of including all the suggestions from Roku. (see previous messages) Nothing is working.

I would like someone from Roku to give a solution to this problem. How about sending me another wireless camera, as I believe this one is defective.

Thank you.

[RokuRiamie-D]

Hi @NEM,

Thanks for the update and we are sorry for the late response.

We appreciate you for taking troubleshooting and trying to fix your Roku camera. We are more than willing to assist you further.

Could you please tell us when and where you purchased this Roku Outdoor Camera SE? We would also like to provide you with further details on DM, so if you don't mind, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

We look forward to your response.

Regards,
Riamie

[Gabby480]

The support team here is worthless. They all tell you to do the same thing over and over. I’m junking my Roku and moving on to something that actually works. Roku is the most expensive camera out there and the worse. 

[NEM]

Gabby480

I think that's the best advice I've gotten so far. Thanks. I think Roku support is useless. I wouldn't have sent any messages to them if I thought they were just going to tell me to do all the things I've already done!! Thanks for your response.