Cameras & doorbells

Discover how to use Roku cameras and doorbells in your home. Join the community discussion for installation tips, troubleshooting, resources, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MomaBear
Newbie

Legacy video w/o subscription

Jump to solution

Is it possible to retrieve past footage from a roku 360 camera for viewing from the previous 24 hours if no subscription was in effect and assuming the account back pays for the footage and subscribes?

Labels (1)
0 Kudos
1 Solution

Accepted Solutions
RokuERey
Community Moderator
Community Moderator

Re: Legacy video w/o subscription

Jump to solution

Hi @MomaBear,

Greetings from the Roku Community, and thanks for the inquiry!

Here are a few important points to remember. Pictures can be retrieved within 14 days without a subscription, however recordings will not be available. You will still be able to access and retrieve footage if you subscribe before the 14-day period ends.

For more information, you can visit our support page here: How to set up and view recordings on your Roku Smart Home camera or video doorbell.

I hope this helps!

Thanks,
Rey

ERey.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuERey
Community Moderator
Community Moderator

Re: Legacy video w/o subscription

Jump to solution

Hi @MomaBear,

Greetings from the Roku Community, and thanks for the inquiry!

Here are a few important points to remember. Pictures can be retrieved within 14 days without a subscription, however recordings will not be available. You will still be able to access and retrieve footage if you subscribe before the 14-day period ends.

For more information, you can visit our support page here: How to set up and view recordings on your Roku Smart Home camera or video doorbell.

I hope this helps!

Thanks,
Rey

ERey.
Roku Community Moderator
0 Kudos