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ConstanceBeasle's avatar
ConstanceBeasle
Binge Watcher
2 years ago

Indoor camera randomly disconnected

I have 3 Roku Indoor Cameras and one of them went offline and I can't get it back online. I've tried it right next to my router, I've power cycled, I've reset it, when I try setup again it scans the QR code then says "connection timed out scan qr code again" but won't scan it again. When I turn it on the red light comes on then I hear 2 clicks and the light turns off. My other 2 cameras are working fine. What do I do?

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  • ConstanceBeasle's avatar
    ConstanceBeasle
    Binge Watcher
    2 years ago

    Also, I have uninstalled and reinstalled the app on my phone, restarted my router, it will record events but I cannot see a live screen as it keeps saying it's not connected and I also cannot change any settings due to it saying it is disconnected.

      • mtwrangler's avatar
        mtwrangler
        Binge Watcher
        2 years ago

        Check Wyze cam announcement 

         

         

        Gwendolyn
        Today at 20:35

        SERVICE STATUS UPDATE

        12/01/23 7:26 PM PT - We are currently receiving reports of cameras offline or not able to connect. We are currently looking into the issue and will have an update as soon as we have some more information. Thank you for your patience.
         
        I have both Wyze and Roku cameras, and they are all acting the same, dropping like flies and cannot reconnect, or reattach via new setup.