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amandhare
Community Manager
Community Manager

Indoor camera doesnt send notifications

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I installed an indoor camera recently. It stopped sending notifications to my mobile app. Notifications settings is turned on.

1 Solution

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RokuJessica-G
Community Moderator
Community Moderator

Re: Indoor camera doesnt send notifications

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Hi @amandhare ,

Welcome to the Roku Community! We appreciate you letting us know about this issue with your Roku Indoor Camera that doesn't send notifications. We would be happy to look at what we can do to help you. 

Please follow the steps below to see if it fixes the issue.

  1. Ensure that the Roku Smart Home app and indoor camera's firmware are up to date.
  2. Ensure push notifications are "on."
  3. Ensure that the Roku Smart Home app is allowed to send notifications to your mobile phone. Check your Apple or Android app permissions.
  4. Check that your detection settings are turned "on" in the Events Recording setting.
  5. Confirm there are no event recording schedules.
  6. Turn the detection sensitivity to 100.
  7. Confirm if there aren’t any scheduled Rules that might affect notifications.
  8. Make sure that your indoor camera is not very far from the connection.
  9. Sign out and sign back in from the Roku Smart Home app.
  10. Uninstall and re-install the Roku Smart Home app.

If these steps won't fix the issue, Factory reset the Roku Indoor Camera SE  and Set it up again

If the issue persists, please reply to this thread so we can further assist you. 

Best regards,
Jess

Jessica G.
Roku Community Moderator

View solution in original post

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3 REPLIES 3
RokuJessica-G
Community Moderator
Community Moderator

Re: Indoor camera doesnt send notifications

Jump to solution

Hi @amandhare ,

Welcome to the Roku Community! We appreciate you letting us know about this issue with your Roku Indoor Camera that doesn't send notifications. We would be happy to look at what we can do to help you. 

Please follow the steps below to see if it fixes the issue.

  1. Ensure that the Roku Smart Home app and indoor camera's firmware are up to date.
  2. Ensure push notifications are "on."
  3. Ensure that the Roku Smart Home app is allowed to send notifications to your mobile phone. Check your Apple or Android app permissions.
  4. Check that your detection settings are turned "on" in the Events Recording setting.
  5. Confirm there are no event recording schedules.
  6. Turn the detection sensitivity to 100.
  7. Confirm if there aren’t any scheduled Rules that might affect notifications.
  8. Make sure that your indoor camera is not very far from the connection.
  9. Sign out and sign back in from the Roku Smart Home app.
  10. Uninstall and re-install the Roku Smart Home app.

If these steps won't fix the issue, Factory reset the Roku Indoor Camera SE  and Set it up again

If the issue persists, please reply to this thread so we can further assist you. 

Best regards,
Jess

Jessica G.
Roku Community Moderator
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Dilo
Newbie

Re: Indoor camera doesnt send notifications

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I already checked proximity, rules, detection settings , and deleted app , sign out, everything on the list you guys have and I have 2 cameras that don't send notifications , I have other 2 that they do I don't know what else to do

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unckleb
Newbie

Re: Indoor camera doesnt send notifications

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They're cheaply made some work some dont

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