Forum Discussion

SilverRain79's avatar
SilverRain79
Reel Rookie
9 months ago

Google Assistant unable to manage Roku Cameras

I just bought 4 Roku cameras and a doorbell bc it said they work with Google assistant. Unfortunately I am unable to do ANYTHING with them except turn them on. If I attempt to turn them off via Google Assistant I get "The (camera or cameras) has a security restriction" it was suggested to turn off 2fA in your Roku account settings, which I never activated anyway, and as far as I can tell there's no way to turn it off in the Roku Smart Home app... It's just there, and on, only thing you can change is the phone number. Also there is no "Roku Smart Home App" option in the "linked apps", as was suggested by Roku Support which were entirely unhelpful, only the standard "Roku" app for your TV. I'm at a loss on what to do and am VERY frustrated that I may have to fight with Roku and return nearly $200 in equipment at my own cost bc they are not as compatible as I was lead to believe. Plz halp. 

 

To clarify, my cameras and doorbell are setup and working perfectly in the Roku Smart Home App, and my Roku account IS connected to and Google can see and turn on all cameras... I've tried unlinking and relinking, I'm certainly not a noob but I'm stumped. 

3 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    9 months ago

    Hi SilverRain79,

    Thanks for posting in the Roku Community!

    We get that you are trying to use Google Assistant on your Roku camera. We would be more than willing to assist you with this.

    We would like to take a closer look at this issue and confirm that we are on the same page.
    You have connected your Roku camera to Google Assistant, but when you try to control it and turn it off using Google Assistant, you receive an error message stating, "The camera or cameras has a security restriction." Is that correct?

    Please keep us posted.

    Thanks,
    Riamie

    • SilverRain79's avatar
      SilverRain79
      Reel Rookie
      9 months ago

      Yes, that is correct. My doorbell and cameras are all connected to my Google Home account.

      Also note that 2 Factor Authentication is disabled on my account via Roku.com, however the Roku Smart Home App apparently has native 2FA that I am unable to turn off. There was a post/resolution that suggested turning off 2FA, which I am unable to do. 

      I've tried deleting and re-adding the devices, unlinking and relinking accounts... Nothing has worked.

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        9 months ago

        Hi SilverRain79,

        Thanks for the response!

        We would like to coordinate this with our Roku-appropriate team for review. Kindly provide us with the following details:

        • What make and model of phone/tablet are you using?
        • Are you getting the error message "The (camera or cameras) has a security restriction" from your mobile device or from a Google Home device, such as a speaker?
        • Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

        We look forward to your response.

        Cheers,
        Riamie