Cameras & doorbells

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Indoor cam subscription only has photo no videos

I purchased a yearly subscription for 6 indoor cameras and when they detect motion it only has a photo and no videos. I uninstalled the app and reinstalled per customer service with no luck. #indoorcamera #novideos 

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Community Moderator
Community Moderator

Re: Indoor cam subscription only has photo no videos

Hi @Cman1,

Greetings and welcome to the Roku Community!

Thanks for sharing this information, and we'll gladly assist you with this. As a start, you can visit your support article that contains more information about the resetting setup process for the Roku Smart Home Camera to resolve the issue at this link: How to factory reset your Roku Smart Home device

Once the reset hs been performed, kindly setup your Roku cameras once again.

Please let us know how it works.

All the best,

Takashi O.
Roku Community Moderator
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