Cameras & doorbells

[Oliver12]

• My screen is too bright

[RokuRiamie-D · Accepted solution]

Hi @Oliver12,

Welcome to the Roku Community!

We appreciate you letting us know that your phone screen is too bright when you're using your Roku Smart Home app. We'd be more than happy to assist you.

Before we proceed, we would like to know the following details below:

• When did this issue start?
• Does it happen when you open the Roku Smart Home app, when you view the live stream or when viewing event recordings?
• Does this issue occur with only one Roku camera or all of your Roku cameras?

In the meantime, we recommend you try the following:

• Uninstall the Roku Smart Home app
• Adjust the brightness of your mobile device
• Take a moment to inspect the placement of your camera. It is possible that it is situated in a location with excessive brightness, which could affect the quality of the captured images and recordings.

We hope you find this information helpful.

Regards,
Riamie

[Oliver12]

Issue started about a week ago. 

happens on live stream 

happens on the Roku camera app on my tv. 
and our iPhones. 

[RokuRiamie-D]

Hi @Oliver12,

Thank you for the response!

We recommend that you take a moment to look at where your camera is placed. If it’s set up in a spot with too much light, like next to a bright window or under a strong light, it might affect how clear your pictures and videos are. Finding a balanced location with good light can really help improve your recordings.

Also, we suggest that you try to restart the camera by following the steps below: 

1. Unplug the USB cable from the back of your camera
2. Wait 10 seconds
3. Plug the USB cable back into the power input port on your camera

We hope these troubleshooting steps help you to resolve your concern. Please keep us posted.

Regards,
Riamie

[Oliver12 · Accepted solution]

I deleted the app off my phone and it worked. Thank you

[RokuRiamie-D]

Hi @Oliver12,

Thank you for the update!

We are pleased that the brightness of your Roku camera on live stream is now working after you uninstalled and reinstalled the Roku Smart Home app on your phone. Please feel free to contact us again if you need further assistance.

For further Roku support, you can:

• Create a post here in the Roku Community
• Check out the dedicated Roku Contact Us page for device or account issues.
• Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page

Thank you for your understanding and continued participation in our community!

Best regards,
Riamie

[Oliver12]

The next day back again. The remedy is not working now. 

[RokuRiamie-D]

Hi @Oliver12,

Thank you for the update!

We understand that you are still experiencing an issue with your Roku Indoor camera, which has a too-bright resolution. We would like to take a closer look at this issue.

Have you examined the surroundings of your Roku Indoor camera to identify any sources of excessive brightness? Bright spots, such as direct sunlight or glare from windows, can significantly impact the clarity and quality of the images and recordings captured by the camera.

In the meantime, please visit us in direct messages (DM) because we have sent you a private message with more details.

We look forward to your response.

Regards,
Riamie