Cameras & doorbells

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RokuArjiemar
Community Moderator
Community Moderator

Re: Indoor Camera won't record video, only images

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Hello! @Carlcrow91,

Thanks for your question,

We appreciate you for contacting us regarding your Roku Smart Home Subscription inquiry. We are thrilled to help you.

Many customers find the Event Recordings to be a huge benefit of the subscription. This means that when your camera detects motion or sound, it will start recording a new Event, you'll receive a push notification from your mobile app, and the video recording will automatically be stored in the cloud for 14 days. Without a subscription plan, your camera will still capture a new motion or sound, but only as an image snapshot, rather than an extended video clip.ll Roku Smart Home cameras all include motion detection alerts, they can’t tell a tree from a person. A subscription includes Smart Detection to distinguish between a person, a package delivery, a vehicle, or a pet. This gives you the option to only receive alerts when a person is detected if you so choose.

Subscription Features:

  • Instant recordings: Many customers find instant recordings to be a huge benefit of the subscription. Set your camera to start recording when it detects motion or sound in a motion detection zone.
  • Cloud storage: These instant recordings will live in your cloud storage, letting you know what happened—and when—with 14-day cloud storage for each motion event. You can even filter your cloud storage events by type, which allows you to see only the events you care about—like package deliveries—and not ones you don’t—like a car turning around in your driveway. 
  • Smart detection: All Roku Smart Home cameras include motion detection alerts, but they can’t tell a tree from a person. A camera subscription includes Smart Detection to distinguish between a person, a package delivery, a vehicle, or a pet. This gives you the option to only receive alerts when a person is detected if you so choose.

For detailed information about the Roku Smart Home Subscription please check this out: How to sign up for and manage a Roku Smart Home Subscription for cameras & doorbells

If you have any further questions or concerns please let us know.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator
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