Cameras & doorbells

[GWL58]

My camera just down right sucks. It works for about 10 days, then I have to delete it, reload everything. Now it won’t even show when someone comes in my driveway. Is Roku selling junk, inferior product? Customer service just gives me the run around, again and again. Can someone with Roku who knows what they are doing actual contact me. Now I’m looking at different services, because Roku sucks. 

[RokuArjiemar]

Hi! @GWL58,

Thanks for reaching out to the Roku Community!

We are sorry to hear about the issue you reported and want to let you know that this is not the normal experience we expect from our products.

• Have you already tried doing factory reset? For more information, visit our Support page here: How to factory reset your Roku Smart Home device
• How far is the camera from your wireless router?
• What are your detection settings at? For more information, visit our Support page here: How to adjust motion detection settings

With more details, we can help you further. We look forward to hearing back from you.

Best regards,

Arjiemar