Cameras & doorbells

[Adalucero12]

Estoy igual y nadie me ayuda a soluciinar

[Joyhaven]

Same for me - 2 older cameras stopped working the new one still works. Only a couple months apart from each other. Ridiculous I should have just spent the big money and got proper cameras with proper help support

[Joyhaven]

Purchased 2 cameras in July, on Dec 19 they stopped recording events and only takes pictures. Called (816) 272-8106 and I’m on the phone with them now lying to me telling me that it’s because so t have a subscription and my free trial ended. That’s ridiculous- you are trying to tell me my purchase came with a 5 month free trial!?!? No. No it does not. I’m not talking about “monitoring” which is a paid service. No. I’m talking about simple  10-30 second clips when it detects motion. Now I only get still shots, I can’t show my kids they lied with still shots. No matter what this agent keeps coming back to tell me I don’t have a subscription when there are several people in this thread WITH subscriptions that have the same issue that I do.

[RokuRiamie-D]

Hi @Joyhaven,

Welcome to the Roku Community!

We are here to assist you with your concern about the Roku Camera not taking video recordings. Please check the details below.

Roku cameras will only record video events if you have an active subscription to your Roku Smart Home account. We suggest checking your subscription status. To see if you have an active subscription, please follow the instructions below:

1. Sign in to your Roku account
2. Select Manage Your Subscriptions
3. Check if you have an active subscription for Roku Smart Home

If you don't have an active subscription, you can visit our Roku support article: How to sign up for and manage a Roku Smart Home Subscription for cameras & doorbells

We hope you find this information helpful. Please keep us posted.

Cheers,
Riamie