Cameras & doorbells

[User45]

I have subscription and 4 other cameras and videos save to cloud fine. Floodlight camera intermittently saves video clips 15percent of the time after restarting camera several times. WiFi connection is excellent. Is it the device? What other options do I have?

[RokuDanny-R]

Hi @User45 

Thanks or posting in the Roku Community regarding your Roku Smart Home Floodlight not saving video clips.

The issue you are experiencing is possibly due to connectivity issues. How far is your Roku Smart Home Floodlight Camera from your wireless network router? If you go into Camera > Settings > Device info > Signal strength, how strong is the signal?

Please keep us posted what you find out and we will be more than happy to continue assisting you. We look forward to hearing back from you.

Thanks,
Danny

[User45]

All connections are fine, several resets, all. Works then stops. Last resort to factory reset, rescan setup or return for replacement. I’ll keep you posted unless other suggestions available 

[User45]

Btw…full bars on WiFi. Not the issue

[RokuDanny-R]

Hi @User45 

Thanks for the follow up and providing us with those details.

If you do see this issue occur again moving forward, please feel free to submit a log within the Roku Smart Home mobile app and then please provide us with the Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log).

Thanks,
Danny

[User45]

I’ve submitted several logs, moving and just pics. I can send you log numbers if you like, just remind me how to view logs submitted, I will gladly send numbers to you

[User45]

Log ID’s:

30766

30762

30761

30344

27960

[User45]

If I do need to replace this Floodlight Camera SE post troubleshooting and factory reset, How do I get a RMA to get replacement?  I purchased it 29days ago, Walmart return warranty 30days. 1yr Roku return policy? They promised return and replacement policy. I just didn’t like email I received about the complaint com website. Not complaining, just need support before warranty expires. 🥴

[RokuDanny-R]

Hello @User45 

Thanks for the follow up and providing us with details regarding what you are experiencing.

Please be aware that I have passed along your concerns and details to the appropriate Roku team to look into further.

Thanks,
Danny

[User45]

Thank you. I hope for resolution. RMA or otherwise via warranty post all and et. Thank you for reply 👍