Cameras & doorbells

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jdangberg
Reel Rookie

Doorbell says it is "offline"

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A week and a half ago we installed the doorbell that uses existing doorbell wiring. We were getting notifications and pics (no video though) each time motion was detected. After about 3 days, it no longer informed us of motion, even though the camera was blue and would blink when motion was detected. When going into the app, it says the doorbell is offline, but when clicking on it, you can view live video. But it is not taking any pics when it detects motion. Does it just need to be reset on the back? Or is this something else?

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RokuDanny-R
Retired Moderator

Re: Doorbell says it is "offline"

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Greetings @jdangberg 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home Doorbell.

We would first recommend restarting your Roku Smart Home Doorbell to see if that helps the issue you are experiencing. If that doesn't work, we would recommend trying to perform a factory reset on the Roku Smart Home device.

Please keep us posted if you are still experiencing an issue and we will be more than happy to continue assisting you. We look forward to hearing back your response.


Thanks,
Danny

Danny R.
Roku Community Moderator

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3 REPLIES 3
RokuDanny-R
Retired Moderator

Re: Doorbell says it is "offline"

Jump to solution

Greetings @jdangberg 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home Doorbell.

We would first recommend restarting your Roku Smart Home Doorbell to see if that helps the issue you are experiencing. If that doesn't work, we would recommend trying to perform a factory reset on the Roku Smart Home device.

Please keep us posted if you are still experiencing an issue and we will be more than happy to continue assisting you. We look forward to hearing back your response.


Thanks,
Danny

Danny R.
Roku Community Moderator
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jdangberg
Reel Rookie

Re: Doorbell says it is "offline"

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I tried restarting it by hitting the restart button in the app and it said restart failed. Will have to try resetting it from the doorbell itself later.

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jdangberg
Reel Rookie

Re: Doorbell says it is "offline"

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It is working now! Maybe hitting restart last night did actually work but it took a little time to kick in. We even have video now so it is nice to see how that looks before our free trial runs out in a day or two.

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