Cameras & doorbells

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loworange88
Reel Rookie

FLOODLIGHT CAMERA SE NOT WORKING

Hello!  Has this issue been resolved?  My outdoor floodlight camera is now doing this.  Looking for a solution.

12 REPLIES 12
RokuJohnB
Community Moderator
Community Moderator

Re: FLOODLIGHT CAMERA SE NOT WORKING

Hi @loworange88,

A warm welcome here in the Roku Community!
We'd like to investigate further this issue that you have with the Roku floodlight camera SE. Could you elaborate more about the issue that you're experiencing? Are you getting any error messages or codes?

With detailed information, we will be able to assist you further.

Thanks,

John

John
Roku Community Moderator
0 Kudos
loworange88
Reel Rookie

Re: FLOODLIGHT CAMERA SE NOT WORKING

I have a Roku Floodlight SE out door camera on the back of my garage.  Its about 6 months old.  It just lost connectivity just after Christmas.  I tried to update the firmware and the app, still wont connect.  I power cycled the breaker, and the lights turn on when power is restored.  They turn off after 30 seconds.  The camera has no LEDs at all.  I held the setup button for 10 seconds, and nothing.  I have tried to cycle the breaker a few times, and left it off for 5 minutes and then restored power...the camera is still 100% dead, no LED, no sounds, nothing.

RokuERey
Retired Moderator

Re: FLOODLIGHT CAMERA SE NOT WORKING

@loworange88,

Thanks for the update!

We'll need reinforcement from our Support team for further assistance. I also sent you a PM for more information.

Thanks,
Rey

ERey.
Roku Community Moderator
lillyrosa
Reel Rookie

Re: FLOODLIGHT CAMERA SE NOT WORKING

Hello Rey, I am having the exact same problem as the OP. I lost access to the camera on New Years Eve 12/31.

This is not the first time it’s happened except now the camera is completely useless. We purchased this outdoor camera on September 2023.

We’ve tried:

  1. We confirmed the Roku Smart Home app is up-to-date.
  2. Confirmed the firmware for the Roku Camera and the Floodlight is current. 
  3. We power cycled both the floodlight and the Roku camera.
  4. We completed a factory reset by deleting the device from the Roku Smart Home app and attempted to set it up again.
    • It has no microSD card inserted. Waited for the unit to initialize. The LED status light on the device is still off.
0 Kudos
RokuERey
Retired Moderator

Re: FLOODLIGHT CAMERA SE NOT WORKING

Hi @lillyrosa,

Greetings from the Roku Community!

We appreciate you sharing your experience about this issue, and we appreciate your attempts to resolve it.

I'll communicate this with our support team and also send you a PM for further assistance.

Thanks,

Rey

ERey.
Roku Community Moderator
0 Kudos
Kashkash3
Newbie

Re: FLOODLIGHT CAMERA SE NOT WORKING

I have the same issues regarding my floodlight camera.. I’m getting extremely frustrated. I have deleted device from Roku smart home app & tried to set it up like new. I’m not getting any led lights or sounds when i press the Setup button. 

0 Kudos
RokuJohnB
Community Moderator
Community Moderator

Re: FLOODLIGHT CAMERA SE NOT WORKING

Hi @Kashkash3,

Greetings from the Roku Community!
For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
To send a private message:

  1. Sign in to the community.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. Click Compose New Message.
  4. Enter the recipient's name in the Send to area.
  5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
  6. Enter the subject for the message in the Message Subject area.
  7. Type the reply in the Message Body editor.
  8. Click Send Message.
  9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this Community link: Help - Roku Community
We'll be anticipating it!

Thanks,

John

John
Roku Community Moderator
0 Kudos
lillyrosa
Reel Rookie

Re: FLOODLIGHT CAMERA SE NOT WORKING

Did I just get scammed into giving Rey my personal information? I was asked to give my phone number and address 3 weeks ago in order for Roku to mail me a replacement. I have made attempts at contacting the same email with no answer and no replacement.

Can moderators be trusted with our personal information and do they assist with sending replacements?

 

0 Kudos
RokuTakashi
Community Moderator
Community Moderator

Re: FLOODLIGHT CAMERA SE NOT WORKING

Hi, @Kashkash3

Thanks for posting here in the Roku Community.

We sincerely apologize for this kind of experience you had with sending information regarding a concern you've had with a Roku device. We've sent you a private message here in the Roku Community. Please check your inbox since we've reached you from there.

We hope to hear back from you.

All the best,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
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