Cameras & doorbells

[Laonny]

I am getting error code 20202, problem with wireless network. I follow all the steps to reset it including resetting the router. The only thing I found that works is if I delete everything, including the device in the app and reinstall everything. That works for a few days to a few weeks before it happens again. The Wi-Fi router is literally right next to the chime plugin, and the doorbell is less than 5 ft away from both of those. I haven't even had this for a year and it's caused nothing but problems. It will ring when someone presses the doorbell, but the camera almost never comes up. I'm at my wit's end with this, I do hard resets to fix it and then it goes right back doing what it was before. I've checked the settings in the app and everything is correct. According to the app it's connected to the internet and the signal is strong. Is there any suggestions besides what's already written down, because those don't work.

[RokuRiamie-D]

Hi @Laonny,

Welcome to the Roku Community!

We're happy to have you here addressing the problem with your Roku Camera, which is showing error code 20202 related to the wireless connection. We truly appreciate the troubleshooting steps you've taken to resolve the issue, and we are more than willing to sort this out for you.

As we can see, you have already attempted the following troubleshooting steps:

• Resetting the router
• Performing a factory reset on the camera
• Setting up the camera again
• Uninstalling the Roku Smart Home app

Please make sure you are connected to a 2.4 GHz wireless network. If you are, we can coordinate this with our Roku Support team. Check your direct messages for further details.

We look forward to your response.

Regards,
Riamie

[Laonny]

Yes it is connected to my 2.4 GHz wireless network.

[Jerrybob]

I have the same problem,I have to uninstall app, reinstall it, then 2 or 3 days later same thing again. If I look at account on Smart home app before uninstalling it, no email address or any of my info is there. After reinstalling app all my info is there. It's got so bad I am gonna trash an $80 Roku and get a Ring doorbell camera 

[RokuRiamie-D · Accepted solution]

Hi @Jerrybob,

Thanks for posting in the Roku Community!

We noticed your post regarding an issue with your Roku Wire-Free Video Doorbell displaying error code 20202, and that your Smart Home app is not showing your information. We're here to help you with this. Please try the following troubleshooting steps below:

1. Check if your Roku Smart Home app and device are running the latest version.
2. Restart the internet connection of your mobile device.
3. Try to restart also your modem and router.
4. Use another mobile device to see if the same issue occurs.

We hope you find these troubleshooting steps helpful. Please let us know if the issue persists.

Cheers,
Riamie