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RokuEuniceL
Community Moderator
Community Moderator
4 weeks ago

Re: ERROR CODE 20004-Wire-free doorbell will not connect

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Hi @Trhutchins01,

Greetings from the Roku Community!

We understand you are also having issues with the error code 20004 on your Roku Wire-free Video Doorbell and Chime SE, and we appreciate your posting about this. We would be delighted to help you further.

Please follow the steps below to see if it fixes the issue:

  1. Ensure that the Roku Smart Home app and Doorbell camera's firmware are up-to-date.
  2. Restart the Roku wire-free video doorbell and Chime SE.
  3. Sign out and sign back in from the Roku Smart Home app.
  4. Uninstall and re-install the Roku Smart Home app.

If the issue persists, factory reset the Roku wire-free video doorbell and Chime SE, delete it from the Roku Smart Home app, and set it up again. You can also restart your network router and ensure that your Roku wire-free video doorbell and Chime SE are not very far from the connection.

Please don't hesitate to inform us of this step's outcome.

Sincerely,
Eunice

Eunice L.
Roku Community Moderator
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