Cameras & doorbells

[RokuEuniceL]

Hi @Mamasit915,

Greetings from the Roku Community!

We appreciate you letting us know about your videos that are not recording events on your Roku Smart Home app. We will work with you to know what went wrong so we can assist you further and fix the issue. Please tell us more details so that we can better understand the problem you are having.

• When did the issue start?
• Have you tried updating your firmware to the latest software?
• Have you tried adjusting the detection of your Settings?
• Have you tried signing out, signing in, or removing the Roku Smart Home app and re-adding it?
• What troubleshooting steps have you taken so far?

Please elaborate on the issue that you are experiencing so we can further assist you. We'll be waiting for your response.

Best regards,
Eunice

[RokuMaryEF]

Hey everyone,

We're locking this thread because the info here might be outdated.

If you're still having trouble, try searching the Community forums. You might find a thread with newer info.

If you can't find anything, just start a new thread!

We're here to help.

Thanks, The Roku Community Team