Indoor cameras used to record movements as shorts clips and all the sudden stopped and only takes a picture of the movement, looked in setting and no way to change it as they are made to record not only take pics
I'm having the same exact issue and can't figure out how to get it to record events again instead of only taking pics
Welcome to the Roku Community!
Thanks for bringing this issue to our attention. Your Roku cameras are not video recording. No worries; we would be more than willing to sort this out for you.
I suggest you try the following troubleshooting steps and see if this will work for you.
Log out and back into the smart home app:
If the issue persists, kindly provide us the following details:
Please keep us posted.
Regards,
Riamie
MAC:7C67AB4D6F26
FirmWear: 6.0.0 build 32-FD
Log ID:99-545-426
MAC: 7C67AB4D6E09
FirmWear: 6.0.0 build 32-FD
Log ID: 41-919-614
Hi @Maddieg128,
Thank you for providing us with the additional information.
We have forwarded your information to our Roku appropriate team for investigation. Your patience and understanding are greatly appreciated as we work on this matter. Should you have any other concerns or if there's anything else you would like to bring to our attention, please do not hesitate to let us know. We would be more than willing to assist you.
Regards,
Riamie
I just chatted with support and they said it's an issue on their end and that we just need to wait for it to be fixed
Mine are doing the same thing. I’ve done all the resets and followed the guides provided too. I find it weird how my camera has footage from before and after specific days so why isn’t it continuous? I have an sd card in there I’ve gone over the advanced settings. This is unacceptable bc I use these “cameras” to provide security in my home and Roku responds that this is an issue on their end?!! Ok so when something happens to my home or someone gets hurt and my cameras failed to record who is going to be responsible for that? I will not accept that this is an issue on Rokus end and just sit back and wait. This will be handled further and I will be contacting the courts.
My cameras have been doing this for the last 2 weeks I wonder how long we have to wait for issue to be fixed
Hi Community users,
Greetings from the Roku Community!
Thank you all for letting us know that you are having an issue with your Roku smart cameras that are not video recording. We are more than happy to help you with this.
Just for additional information, the common cause why your Roku Smart cameras are not video recording and only taking photos is your Roku Smart home camera subscription. It is important to know that if your Roku Smart cameras have stopped video recording, you need to check your Roku account to see if there's an active subscription or if your subscription is still active.
To check if you have an active subscription for the Roku Smart Home camera, kindly log in to your Roku account and then click My Subscriptions. If you have confirmed that you don't have an active subscription, I suggest you visit this support article: How to sign up for and manage a Roku Smart Home Subscription for cameras & doorbells.
If your subscription is active and still not getting video recording, visit our support article on how to use smart detection for your Roku Smart Home camera or video doorbell and scroll over to "How to choose what to record." If the issue persists, please follow the troubleshooting steps that I have provided above.
We look forward to your response.
Regards,
Riamie
That’s crazy bc I’ve been arguing with them for 2 days and they keep telling me to do the same things I’ve done 100 times without them and with them. Clearly they’re unreliable and need to stick to making tv items