Cameras & doorbells

[mjhaugen]

My camera is only taking pictures when it triggers but in the event screen on the app it shows 14s like it is a video.  I have an active subscription and paying for my devices on a yearly plan so that is not the issue. What do I need to do to fix this?

[RokuRiamie-D · Accepted solution]

Hi @mjhaugen,

Welcome to the Roku Community!

We appreciate you for sharing your concern about the Roku camera event recording not playing and only showing images. No worries, we'd be happy to assist you with this issue.

We recommend you try the troubleshooting steps below and let us know if this will work for you.

• Ensure that your Roku cameras and Roku Smart home app are up to date.
• Uninstall the Roku Smart Home app
• If the issue persists, try to set up again the cameras:

  You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

  1. Open the Home screen
  2. Tap the plus sign from the navigation bar 
  3. Select Add device
  4. Select your device category and then select a device
  5. Follow the on-screen instructions: 

Please let us know if the issue persists we would be more than willing to assist.

Regards,
Riamie