Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Speaking to a live agent!

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@Shalene @Sandy60 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Sandy60
Level 8

Re: Speaking to a live agent!

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Not good enough. Customers who have issues with Rokus appalling customer service such not be so undermined in trying to complain and reach a resolution.

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Glennc
Level 8

Re: Speaking to a live agent!

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You idiot, he wants to talk to someone who works for Roku . He don't want no **bleep** e-mail address

TriceyMo
Level 8

Re: Speaking to a live agent!

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Danny 

This is absolute bull **bleep**!!!  How do this company continue to take people's money and not provide answers.  It's obscure 

Provide us all with information on how to contact a live person and stop the hiding.

I have made my mind up I am contacting the better business bureau as well as some others for my next steps.

SJoFam
Level 8

Re: Speaking to a live agent!

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Similar situation & what I did in meantime: while not a solution nor good enough, I did contact my credit card company to dispute the charge & they at least won’t charge interest until resolved. Again, not a solution nor good enough, but at least won’t make things worse & situation documented outside Roku. 

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LatifahSnead_4
Level 7

Re: Speaking to a live agent!

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54.99 was taken off my card for Roku and I asked them to cancel the service I didn’t want it. I want my kids money back or I’m reporting it because it don’t make since 

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SueMclaurin
Level 7

Re: Speaking to a live agent!

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I just order fubo and it free for seven days but they took 64.99 out of my account can y’all please put it back

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Novagold
Level 8

Re: Taking payments without notification

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I seriously feel your pain. They charged my credit card for a supposed subscription to Acorn TV the very same day that I subscribed directly with Acorn TV and naturally I gave the visa info to Acorn which was then used by Roku who did not know the details of the card prior to that day. I find it very fishy. I cancelled the unauthorized subscription with Roku and after a lot of emails they agreed to credit my card for the amount that they had no authority to charge.. anyway now we can't watch Acorn TV through Roku, a screen comes up prompting us to give a credit card details and to subscribe...so I will have to spend yet more time trying to get Roku to listen and understand why this is not right. I should not have to pay twice for one channel. It doesn't happen when streaming Netflix so why Acorn. Incidentally Roku and Acorn are both under the umbrella of a company called RLJ Entertainment which is a bit fishy.

Sandy60
Level 8

Re: Taking payments without notification

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I have had notification I am to receive a reverse of the charge. That notification came through the ha, ha, Rok u customer service platform. I asked if fraud had been committed as when I rang my credit card provider, they told me two payments had been asked for and luckily they declined one. Also are they practising clear and transparent business when they are taking these payments without any form of permission from Rok u device users? It simply is not excusable to frustrate customers by then making it so challenging to get issues resolved by burying these permissions in the T&Cs when setting up free trials on a device! 

Unfortunately there is no access to speak to a live agent folks, it is as simple as that, well, here in the U. K. anyway.

 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Taking payments without notification

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Hi everyone,

Thanks for the posts.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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