Account, payments & subscriptions

[Ragnar2024]

All of their “solutions” are because they won’t do something, not because they can’t. There is a reason their subscribers and users are dwindling. 

[BESTMARKMILLER]

Old advice

Those drop downs and menus don't exist.

[BESTMARKMILLER]

The instructions you've copied and pasted are identical to the outdated ones I was emailed. 

The menus you describe don't exist.

The drop-downs don't exist. 

When i get to a "support professional" in a chat, they take their time to tell me they can't help. 

FIX YOUR USER EXPERIENCE! 

PUT  A STOP GAP MEASURE IN THAT ALLOWS CORRECTIONS. 

I placed my order on a Friday night and immediately knew I'd made an error. The order didn't even process at USPS until Monday, but I had no way of correcting it. 

I would be happy with an order process that takes a little more time to get it right. 

Faster is not better. 

[HAPPYFACE]

This answer has nothing to do with changing your address.  Many people are VERY frustrated with your customer service - including myself!  It is impossible to change your physical address.  I spoke with an agent yesterday, and she said she couldn't do it for me.... how on EARTH can I change my address?  It shouldn't be so difficult - after all, people DO move!!!  

Your instructions say to go to payments and invoices - all it says there is that I purchased something in 2020... no mention of address or anything else.

So, how do I change my physical address please?  Please. PLEASE!!!!!!!!

[RokuArjiemar · Accepted solution]

Hello! @HAPPYFACE,

Thanks for your post in the Roku Community!

We appreciate you contacting us about updating your address on your Roku account. We are happy to help.

We process and ship your order as quickly as possible. Please note that once your order is placed, we cannot change the delivery address.

To update or change your email address, please follow the steps below.

• Sign in to your Roku account
• Go to Payment methods
• Choose billing address information
• Save

Thanks,
Arjiemar