Account, payments & subscriptions

[samodielabrador]

I've been all over my account and I can't find "all" of my charges

[RokuArjiemar · Accepted solution]

Hello! @samodielabrador,

Thank you for reaching out to the Roku Community!

We understand your confusion about the charges to your account. No worries. Our billing team would be happy to assist you directly. You can reach them by phone or live chat here.

They will be able to guide you through the necessary steps and provide you with the assistance you need.

Please don't hesitate to contact them for help with your payment and account-related concerns. They are better positioned to address your specific situation.

Thanks,
Arjiemar

[ccs38]

Ok, $18.98 has been charged to my Debit card, what is this charge?

[ccs38]

$18.98?

[ccs38]

Thanks for the help! Now I understand.

[LHipp27]

I was charged 105.99 and when asked for this money back, I got my Roku is exhausted. 

[samodielabrador]

When I try to get into my suscriptions etc., it won't do it

[HDMIGuy · Accepted solution]

@samodielabrador Go into settings on your Roku device and select systems, about.  Use the same email listed to login to your Roku account on a computer.  If your subscriptions are not listed, then you either have another Roku account or your subscriptions are not through Roku.  

[samodielabrador]

Thank you