Account, payments & subscriptions

[winslonia]

I bought this set and was charged on paypal. however it doesn'nt show on my purchases history. is there someone to call?

[winslonia]

wow, been a week and nothing ! nobody? nothing?

[RokuJechealR]

Hi @winslonia,

Thanks for reaching out to us in the Roku Community!

We're sorry for the experience that this has caused. This is not what we aim for. Please note that we have already responded to you via private message.

We'll wait to hear back from you. Thanks!

All the best,

Chel

[winslonia]

Well the payment method I chose for the first attempt of the product was PayPal, did not complete on your end however it did on PayPal’s end because they took my $ and deducted it from my account. 
 But I returned to your site and tried with another payment method “ card” and it completed. 
 So if you would be so kind as to notify “ PayPal “ that no original purchase was completed. Maybe that way I will be reimbursed. 
 Thanks and have a nice holiday!

[winslonia]

this was a waste of time

[RokuEuniceL]

Hi @winslonia,

Thanks for keeping us posted here in the Roku Community!
We regret to hear about this. We'll be glad to assist you. Kindly send us a private message so we'll be able to proceed with the necessary steps to address this. We value your security and privacy with billing matters. To message us, select the name of a user. Once redirected to the profile, select the option "Send this user a private message."
We look forward to you reaching out to us privately once more.
We'll be waiting for your message.
Kind regards,
Eunice