Hi @jmv1,
Thanks for reaching out to the Roku community!
I understand your sentiments about your order and I would also feel frustrated in the same way. We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and check the status of your order.
If you need any additional help and we’ll follow up to continue assisting you.
Best regards,
Mary
Mary F.
Roku Community Moderator