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jackjack233
Level 7
3 weeks ago

dont have access to email to cancel my subscription

my disney plus account is connected to my roku but my tv has one email that i dont have access to anymore so i cant cancel my subscription 

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2 REPLIES 2
RokuKarla
Community Moderator
Community Moderator
3 weeks ago

Re: dont have access to email to cancel my subscription

Hello @jackjack233

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

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HDMIGuy
Level 15
3 weeks ago

Re: dont have access to email to cancel my subscription

@jackjack233 Can you click on the * key on your Roku when you have the cursor on the Disney Plus app?  If the account is with Roku you may be able to cancel the subscription that way.

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