Account, payments & subscriptions

[jackjack233]

my disney plus account is connected to my roku but my tv has one email that i dont have access to anymore so i cant cancel my subscription 

[RokuKarla · Accepted solution]

Hello @jackjack233

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!

Regards,
Karla

[HDMIGuy]

@jackjack233 Can you click on the * key on your Roku when you have the cursor on the Disney Plus app?  If the account is with Roku you may be able to cancel the subscription that way.

[liamdburns]

I'm having the exact same issue. Could someone please help? I cant get through to anyone on the phone and your online chat doesnt work...

[RokuKarla · Accepted solution]

Hello @liamdburns

Thanks for posting here in the Community.

You can cancel your channel subscription directly from the Roku device or at my.roku.com. For full information on this, you can take a look at this link: How to unsubscribe, cancel, or turn off auto-renew for a subscription

If you need further assistance on this, we suggest contacting our account and billing support, you may reach them at https://support.roku.com/contactus and then choose 'Account, payments & subscription'.

We hope it helps!

Regards,
Karla