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Shawmont
Newbie

Won't let me remove my pin from account

This Roku device has my ex-wife's email listed under system information. The Roku is set up with my internet. How do I remove my ex-wife's email address and enter mine.

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1 REPLY 1
RokuNimfa-C
Retired Moderator

Re: Won't let me remove my pin from account

Hi @Shawmont

Thanks for reaching out to the Roku Community. 

We understand that you want to link the Roku device to your information. Do you have a Roku account? We would recommend creating a Roku account. For more information about how to create a new account, visit our Support page here: How do I create a Roku account

Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku streaming device?

Hope this helps. Please let us know if there is anything else we can assist you with.


Regards, 
Nimfa

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