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Level 7

Have not received my device

I purchased roku outdoor smart camera on January 11th with free shipping because no other shipping options were available. Its currently 13 days and item still hasn't shipped. When order was placed it said I would not be billed untill item shipped, yet when I track my order it says shipping acceptance pending? Have went to roku support twice and addressed the issue with an email which in return it says someone will contact me about my issue yet they never have and both times the same scripted email obviously. Anyone else have issues or know another way to actually talk to someone?

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