Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1Bill0821
Newbie

Why are you not accepting payment for payment on my account. I have used a credit card and debit

Jump to solution
 
Labels (1)
0 Kudos
1 Solution

Accepted Solutions
RokuRhea-V
Community Moderator
Community Moderator

Re: Why are you not accepting payment for payment on my account. I have used a credit card and debit

Jump to solution

Welcome @1Bill0821 

I appreciate you bringing this payment issue to our attention. To assist you better, please share the error message you see when updating your card. Meanwhile, here are the steps to update your payment method on your Roku device:

  1. Press Home on your Roku remote
  2. Select Settings
  3. Select Payment Method
  4. Select Update payment method

For additional help, you can visit the Roku support article. Please tell us what you find out.

Thanks,
Roku Community Team

Rhea V.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuRhea-V
Community Moderator
Community Moderator

Re: Why are you not accepting payment for payment on my account. I have used a credit card and debit

Jump to solution

Welcome @1Bill0821 

I appreciate you bringing this payment issue to our attention. To assist you better, please share the error message you see when updating your card. Meanwhile, here are the steps to update your payment method on your Roku device:

  1. Press Home on your Roku remote
  2. Select Settings
  3. Select Payment Method
  4. Select Update payment method

For additional help, you can visit the Roku support article. Please tell us what you find out.

Thanks,
Roku Community Team

Rhea V.
Roku Community Moderator
0 Kudos