Account, payments & subscriptions

[KellyK8990]

Why does Roku not have anyone you can talk to? it's always these automated questions and answer which are not helping. Why am I being charged 15.66 for Warner media? This is not the first time and I have checked my subscriptions. I need to be fully refunded or credited for this. Roku is stealing and you can't even talk to someone about it.

[RokuCarly · Accepted solution]

Hi @KellyK8990,

Thanks for posting here at the Roku Community!

Rest assured that we'd be more than willing to be of assistance to you anytime. In this case, with regards to the unrecognized charges from Warner, our Account-Billing team would be more than willing to help you further investigate and fix this issue with you. Visit our Account and Billing Support page and choose the "Account, payments & subscriptions" category. You should have the option to talk/chat/email to one of our live representatives. 

Please don't hesitate to let us know if there's anything else you'd want us to address. We'd be glad to help. 

Warm regards,
Carly

[renojim]

@KellyK8990, do you have MAX (HBO)?  That's how it shows up.

[erbrooksart]

I have the same but my charge is 17.27.Has anyone been able to get information on this?

[RokuCarly · Accepted solution]

A warm welcome here in the Roku Community, @erbrooksart!

We appreciate you reaching out for support regarding your queries about subscription charges on your Roku account. 

No worries! Our Account and Billing team would be more than happy to figure out these charges and sort this out for you. Kindly visit our official Support page and choose the "Account, payments & subscriptions" category so will have the option to speak, email, or chat with one of our live Billing experts.

In the meantime, you can check and manage your subscriptions via the Roku website. Sign in to your Roku account and select the Subscriptions category.

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. 

Best regards,
Carly

[Strega2]

Like @renojim mentioned, Warner usually means MAX and $17.27 sounds like MAX's $15.99 Ad-free service level plus 8% tax.