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Accidentally added Paramount+ yearly subscription instead of cancelling

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Same thing here. I cancelled the monthly before the trial period and deleted my credit card info. I now have Paramount+ annually $59.99 charged to my deleted credit card!

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RokuJanadeeK
Retired Moderator

Re: Accidentally added Paramount+ yearly subscription instead of cancelling

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Hi @TroubleTime,

We hear and completely understand you. This is not the experience we want you to have.

Regarding this matter, it will be more effective if you directly contact our account-billing team through the link here. Kindly choose the "Accounts, Payments, and Subscriptions" category. An option to talk to a live representative should be available. We guarantee that they are the best team to assist you with your billing concerns.

Let us know if there is anything else we can assist you with besides this, and we will continue to do so.

All the best,
Janadee

Nadee K.
Roku Community Moderator

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RokuJanadeeK
Retired Moderator

Re: Accidentally added Paramount+ yearly subscription instead of cancelling

Jump to solution

Hi @TroubleTime,

We hear and completely understand you. This is not the experience we want you to have.

Regarding this matter, it will be more effective if you directly contact our account-billing team through the link here. Kindly choose the "Accounts, Payments, and Subscriptions" category. An option to talk to a live representative should be available. We guarantee that they are the best team to assist you with your billing concerns.

Let us know if there is anything else we can assist you with besides this, and we will continue to do so.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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