Account, payments & subscriptions

[MiriamSoto]

I’m getting a charging fee to my credit card and it’s called roku for mucho movi I want to know what is the charge for?

[makaiguy · Accepted solution]

The Spanish language Pantaya channel is $5.99/month.  Its developer is Mucho Movies, Inc.

[RokuDanny-R]

@MiriamSoto

Thanks for the inquiry.

For more information about how to check for charges on your Roku account, visit our Support page here: How do I view my purchase history?

For further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[Grumpy559]

How do l removed it because am getting charged every month 

[HDMIGuy]

Login to your Roku account on a phone or computer.  Check your subscriptions.  If you find the charge you can cancel the subscription.

[Alfredo-Roku]

Hey @Grumpy559,

Thanks for letting us know about the issue that you are experiencing.

We recommend that you take the following steps in this link to cancel a subscription.

https://support.roku.com/article/208756478

If you log into your Roku account, and you aren't finding an active subscription, you will need to contact the channel provider directly to help locate your account and/or cancel your subscription directly.

Feel free to reach out to us through PM if you got any further questions. We're always here for you!

Thanks,

Alfredo

[cubspr72]

Did you found a solution to this problem? I have been getting charged for over a year now and I don't remember or can find an active subscription on either Roku or Pantaya. 

[Hector-Roku]

Hi @cubspr72, thanks for reaching out to us on the Roku Community about the charge that you've been receiving. We're going to go ahead and send you a direct message to collect some of your information and try to find the charge. Please check your inbox so that we can further assist. If you have any issues finding our message, let us know.