Account, payments & subscriptions

[Brandirussell14]

I have the Disney+ bundle trio thru Disney plus. I clicked on backup payment method and it brought me to roku.com. I updated my payment method but it's still not updating on the Disney+ side. 

[RokuEmmanuel-D · Accepted solution]

Hi, @Brandirussell14.

Thanks for posting here in the Roku Community!

We appreciate you for reaching out here about your concern regarding updating the payment method for the Disney Plus bundle. 

To speed up the resolution of this issue, the most effective course of action is to contact the channel provider directly. They have the authority and responsibility to manage, maintain, and regulate their channel and can provide the most accurate and timely assistance.

Let us know if you need more assistance; we're here to help.

All the best,
Emman