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For the “My Subscriptions”

You guys need to just put “Cancel Subscription” in “My Subscriptions” with “Turn off auto-renew”.  Like this: “Turn off auto-renew/Cancel Subscription”. Is that able to be done?

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makaiguy
Community Streaming Expert

Re: For the “My Subscriptions”

@totalslaughter-

There may be some exceptions out there (I don't know of any) but for the most part when you "cancel" while in the middle of a subscription period, it prevents the subscription from auto-renewing for another period, but the balance of the current pre-paid subscription remains in force until it runs out.  This is true  whether subscribed directly with the channel or when through a third party like Roku, Amazon, etc.

Roku is set up so that it will not let you remove a channel app to which you have subscribed THROUGH ROKU, as long as the subscription remains active, even if you have stopped its auto-renewal. 

As a work around, for immediate channel removal you can use the official Roku remote app on an Android/iOS phone/tablet.  This will only remove the channel from your Roku; it will NOT cancel the paid subscription or prevent auto-renewal.   
• At the bottom of the first screen, click "Devices", and if necessary connect to one of your Roku devices.
• In your connected device click on "Apps on Roku".
• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).
• Click on "Remove" and confirm.

 

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