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beanpaste
Newbie
‎10-28-2023 02:29 PM

Update on order placed a month ago

I placed an order on 10/1/2023 for a USB Power Cable with Long-range Wi-Fi Receiver (models 3820 and 3821). On 10/9/2023 I got the email that a shipping label was created. I have not received my order or even heard anything else about it, even though my card was charged the amount for the cable. I have run circles trying to find a support email or phone number so I can talk to someone about this issue. When I was finally able to find an email, I was sent an automated response email that someone would reach out about my issue soon but nobody ever did. I am very upset and very disappointed with this experience from Roku.

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RokuJohnB
Community Moderator
Community Moderator
‎10-28-2023 06:46 PM

Re: Update on order placed a month ago

Hi @beanpaste,

Welcome to the Roku Community!

We understand you're having a problem with your order. We're happy to assist you. Please be advised that you may need to contact the shipping partner or courier to inquire about your order.

If you need anything else, please let us know.

Kind regards,

John

John
Roku Community Moderator
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