Account, payments & subscriptions

[Kurtisq]

I am sick of Roku offering subscriptions with auto renewal. How do I get them to stop??

[andyross]

Pretty much all streaming subscriptions automatically renew monthly or annually. It's not unique to Roku, who is just a middleman for most services. If you want to stop a subscription, you need to cancel it.

[RokuJechealR · Accepted solution]

Hi @Kurtisq,

Thanks for the first post to the Roku Community!

We understand that you want to stop receiving channel subscriptions with auto-renewal on Roku. Here are the steps to turn off auto-renewal and cancel channel subscriptions on your Roku streaming device.

Channel subscriptions purchased through Roku can also be canceled on your streaming device.

1. Press Home on your Roku remote.
2. Highlight the channel you want to cancel.
3. Press Star on your remote to open the options menu.
4. Select Manage subscription.
5. To unsubscribe, select Cancel subscription.
6. To confirm, select Cancel subscription.
7. Select Done

How to turn off auto-renew and cancel subscriptions on your computer or mobile device

To turn off auto-renew and cancel subscriptions purchased with Roku Pay or through The Roku Channel, go to Manage your subscriptions in your Roku account.

1. Sign in to your Roku account.
2. Select Manage your subscriptions.
3. Select the channel or subscription under Active Subscriptions.
4. Select Turn off auto-renew.
5. Choose a cancellation reason to complete the process, and select Continue to cancel.

Please feel free to let us know if you need any additional assistance.

All the best,
Chel

[LesterDawdy]

I canceled my subscription to Fox Nation before the end of billing cycle Nov 17 2024.  

I was billed for it after I opt out of auto renewal.  How can I make sure that there is no auto 

renewal on my account?

[RokuReynan-L · Accepted solution]

Hi, @LesterDawdy.

Welcome to the Roku Community!

Thanks for reaching out to us to confirm if the auto-renew is already turned off. We're here to help.

Here are the steps to check:

1. Sign in to my.roku.com
2. Go to My Subscriptions
3. Under Active subscriptions, select the subscription you want to cancel.
4. Select Manage subscription and then select Turn off auto-renew.

Furthermore, you may visit this support article on how to turn off auto-renew and cancel a subscription

Hope this helps!

Regards,
Reynan

[bunnyk]

So, you are saying there is no way to PREVENT ROKU adding trial subscriptions to my account that I did not request?

[renojim]

@bunnyk, Roku doesn't add trial subscriptions, so there's no need to prevent them.  What exactly is the issue?  Most apps that show up seemingly for no reason are because of screensavers that are advertising them and the user unknowingly pressing Play/Pause that causes them to be installed.  If you're getting subscriptions showing up on your account, there's other possible reasons like someone else having a device that's linked to your Roku account.  The easiest and best way to prevent subscriptions from showing up is to remove your payment method and only subscribe to services directly bypassing third parties like Roku (and avoiding "The Roku Channel").