Account, payments & subscriptions

[RokuRhea-V · Accepted solution]

Hey @IanHahn 

Greetings from the Roku Community!

I appreciate your understanding, as this situation can be a bit confusing. The subscription is initiated and billed through your Roku account; however, Disney + manages the subscription. As a result, they are the appropriate point of contact for any assistance with cancellations or refunds. You must ensure the correct email address is connected to your Disney + account so they can find your subscriptions. Visit the Disney + Support page to reach them. 

I appreciate your patience.

The Roku Community Team

[Dash3]

I was just charged on my cash app for 9.99 and I talked to Disney plus they have nothing and it's from Disney electronics what do I do

[JWS9518]

@Dash3 

If you didn't make the purchase or have a subscription to their service, I would report it to your credit card as possibly fraudulent.

[TomG2012]

I have the Disney+ and Hulu combo package, and I got a billing on my PayPal account as "Roku for Disney Electro"  What's odd is that I have an account directly with Disney+ and have never set it up through Roku.  In fact there's no record of it in my Roku account or my Disney+ account except for the normal payments we signed up for which is a different amount. 

I believe this to be fraud.  It also did the same thing for "Roku for Peacock TV LLC" about a minute later.

I ended up removing Automatic payments to Roku on PayPal, and other financial info in my Roku account so that it would stop. PayPal seems to think this is a valid transaction, so whomever is doing this is using Roku business credentials. I plan on pursuing this.

[RokuRhea-V]

Hey @Dash3,

I understand your confusion. Disney Plus is billed through Roku, but Disney Plus manages the account. If you have a dispute, Disney Support is the right place to contact.

You may manage your subscriptions here. Select this article to keep your Roku account secure. 

I hope this helps!

Thanks,

Roku Community Team

[TomG2012]

So would I  see the charge on my Roku account? I imagine it would be in the billing history, right?  Plus there's no record of this charge anywhere except for PayPal.

If I could find the charge in any of my accounts, I would have disputed it with the originator.  This is why I think it's fraud.

[RokuRhea-V · Accepted solution]

Hey @TomG2012 

I got your point! For account and billing issues, you can contact the Account and Subscriptions Team. Just visit here and select the options below.

If you have any other questions, don't hesitate to ask!

Thanks,
Roku Community Team