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Unrecognized charge for 14.99 has been coming out for months

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I have a charge for 14.99 that's been coming out for months. It says I have no subscriptions at all. I need to speak to someone who can help me with this issue ASAP!

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1 Solution

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RokuKariza-D
Retired Moderator

Re: Unrecognized charge for 14.99 has been coming out for months

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Hey @Vinsonm2016

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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4 REPLIES 4
RokuKariza-D
Retired Moderator

Re: Unrecognized charge for 14.99 has been coming out for months

Jump to solution

Hey @Vinsonm2016

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Robert80
Newbie

Re: Unrecognized charge for 14.99 has been coming out for months

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How do I pay my cable bill to get it up to date 

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RokuKariza-D
Retired Moderator

Re: Unrecognized charge for 14.99 has been coming out for months

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Hi @Robert80

Thanks for reaching out!

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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HDMIGuy
Roku Guru

Re: Unrecognized charge for 14.99 has been coming out for months

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@Robert80 Not sure you are serious but if you are Roku has nothing to do with your cable bill so they will not be able to assist in any way.

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