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Garyleehb1
Newbie

Unknown Charges on my cc.

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 I was charged $1.98 by the Roku channel on my cash app card. But yet there has been no activity on my Roku account. Has anybody else had their cc charged like that????

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RokuArjiemar
Community Moderator
Community Moderator

Re: Unknown Charges on my cc.

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Hello! @Garyleehb1,

Thank you for posting in the Roku Community!

We appreciate you contacting us about the unknown charge on your account. We're pleased to assist you. 

If you notice any unauthorized charges on your Roku account or payment method, please review this guide: What to do if there is a charge you don't recognize on your Roku account.

If you still don't recognize the charge and want to dispute it, contact customer support. If the charge isn't from Roku, contact your bank or credit card company.

If you have more questions about identifying Roku charges, see the following resources for additional help:

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator

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1 REPLY 1
RokuArjiemar
Community Moderator
Community Moderator

Re: Unknown Charges on my cc.

Jump to solution

Hello! @Garyleehb1,

Thank you for posting in the Roku Community!

We appreciate you contacting us about the unknown charge on your account. We're pleased to assist you. 

If you notice any unauthorized charges on your Roku account or payment method, please review this guide: What to do if there is a charge you don't recognize on your Roku account.

If you still don't recognize the charge and want to dispute it, contact customer support. If the charge isn't from Roku, contact your bank or credit card company.

If you have more questions about identifying Roku charges, see the following resources for additional help:

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator