Account, payments & subscriptions

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Re: Is there a phone number for customer support?  For two months I have received charges that ar...

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I have been trying to cancel Britbox on my roku and dont know how . i keep getting charged monthly i do not want this .please cancel this or tell me what to do , i will change my bank card if this is not done

my name is dale cole 

 

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RokuReynan-L
Community Moderator
Community Moderator

Re: Is there a phone number for customer support?  For two months I have received charges that ar...

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Hi, @dalecole1234.

Welcome to the Roku Community!

We see that you're getting a monthly charge and having an issue canceling your Britbox subscription.

In this case, you may follow the steps on the accepted solutions above to contact our support.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

Reynan L.
Roku Community Moderator
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Ps1335fs
Newbie

Re: Is there a phone number for customer support?  For two months I have received charges that are n

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cant even pay for programming would like premiun sports

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RokuHaz-M
Community Moderator
Community Moderator

Re: Is there a phone number for customer support?  For two months I have received charges that are n

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Hi, @Ps1335fs!

Welcome to the Roku Community! 💜

If you wish to speak with a live expert, say no more. Here's how: Go to this Link. Select the category that best describes your issue.> Log in to your Roku account. > Select the option that best describes your issue. > Press Contact Us > Choose between Chat With Us if you wish to chat with an expert or Talk To Us if you wish to talk with one of the Roku representatives.

There's something else? Let us know. 

The Roku Community

Haz M.
Roku Community Moderator
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Re: ¿Hay un número de teléfono para el servicio de atención al cliente? Durante dos meses he recibido cargos que son n

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Hola! Yo estoy en la misma situación… obtuviste algún número? Necesito reportar esos cargos

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JWS9518
Streaming Star

Re: ¿Hay un número de teléfono para el servicio de atención al cliente? Durante dos meses he recibid

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@SamantaRamirez See above advice on this post on how to contact Roku customer support for billing.

If you received unauthorized charges, I suggest setting up a pin number on your device to prevent purchases, change your passwords on your accounts, and contact your bank/credit card company if those charges were not made by you.

 

 

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Christy4
Newbie

Re: Is there a phone number for customer support?  For two months I have received charges that ar...

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Well John there is no customer support access through the channel in which you described there's no way to talk to anyone through a chat and you can email all you want because I've done the same and nobody ever contacts me back cuz I've been charged as well without even purchasing a subscription 

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Christy4
Newbie

Re: Is there a phone number for customer support?  For two months I have received charges that are n

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Where are you seeing chat with us?? That's not an option from where I'm looking

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JWS9518
Streaming Star

Re: Is there a phone number for customer support?  For two months I have received charges that are n

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@Christy4 

 

Go to the Roku customer support page, scroll to the bottom of the page, you will see agent support, check support options, accounts, payments & subscriptions, question about a charge, contact us, then chat/talk to Roku.  That should get you in touch with customer service, I think that the hours are until 10 PM eastern standard time, most days.

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JWS9518
Streaming Star

Re: Is there a phone number for customer support?  For two months I have received charges that are n

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@Christy4 

 

I would also suggest setting up a pin for your device to prevent unauthorized or accidental purchases as well as changing your passwords.

If you have an unauthorized purchase, check with your bank/credit card company so that you can get that resolved with them as well, especially if you can't get any resolution with Roku or they say they have no charges for your account.

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