Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Darcy1
Newbie

Unauthorized charges for subscriptions

I am tired of trying to work through the ROKU's never-ending circle of canceling subscriptions and The never answering ROKU chat. I reported them as a scam to ROKU, we shall see how that turns out. They bill me for HULU and PEACOCK. I spoke to both via telephone, unlike ROKU, the billing is through ROKU, so they were unable to help me. I am sure what ROKU is doing is illegal. 

0 Kudos
1 REPLY 1
RokuJohnB
Community Moderator
Community Moderator

Re: Unauthorized charges for subscriptions

Hi @Darcy1,

Thanks for posting in the Roku Community!

We understand that you have an unauthorized charge on your account. We're happy to help. To be better assisted with your subscription and billing inquiries, you can contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, please click on this link here.

If there is anything else we can do to help you, please let us know.

Regards,

John

John
Roku Community Moderator
0 Kudos
Need Assistance?
Manage your subscriptions by logging into your Roku Account.