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Jardel
Reel Rookie
Wednesday

Unable to sign in The email address or password provided does not match our records

I've reseted the passworld a couple of times, but the problem continues.

I am here, logged to answer, but un the app i cant

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AvsGunnar
Community Streaming Expert
Wednesday

Re: Unable to sign in The email address or password provided does not match our records

@Jardel 

On your mobile device, go to the Roku mobile app settings (storage and cache) and clear the cache.  Then clear the data/storage cache.  Then restart your mobile device, open the mobile app and try the credentials again.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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