Account, payments & subscriptions

[jra5mt]

Get "oops" message. Have tried 3 different browsers. Frustrating that there isn't a phone number. 

[RokuBernie-D]

Hi @jra5mt,

Welcome to the Roku Community!

We apologize for the inconvenience this has caused you. Please check your inbox; we will send you a private message.

Kind regards,
Bernie

[samysdad]

Every time I try and submit a return request all I get is OPP's message.  I wish someone from Roku would contact me.

[RokuJechealR · Accepted solution]

Hi @samysdad,

Welcome to the Roku Community!

Thanks for bringing this to our attention about the error message you've encountered while submitting a return request.

Please send us the following details through Private Message so we can check and validate it.

• Order number
• Email address associated with your Roku account

To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

Refer to our support articles for future reference to learn more about returns.

• Return Policy
• Step-by-step instructions for returns and warranty replacements

We eagerly await your update via PM and will continue assisting you from there.

All the best,
Chel

[jra5mt]

I called earlier this week and was told that I would receive an email with return instructions under your 30 day policy. At this time, I have not received. 

The OOPs message still appears as of today. Very frustrating!

[jra5mt]

I subsequently was provided a phone number to call customer service about a return. I called earlier this week and was told I would receive an email with detailed instructions under your 30 day return policy. I have not received such email instructions. 

I tried following up tonight and continue to receive the same OOPS message to contact customer support via e mail. I posted a message to Community and received a reply that my post had been marked as SPAM. 

Someone at ROKU, please get it together and respond to me ASAP. 

[RokuJechealR]

Hi @jra5mt,

Greetings from the Roku Community!

Thanks for the update. If you are already in touch with our Support team, we recommend continuing to work with them, as they can best assist you moving forward.

All the best,
Chel