Account, payments & subscriptions

[Klogan64]

I just moved and ordered a Roku to my new place, but because I haven’t put my name on the mailbox yet, USPS returned my Roku order to sender. I just want to be sure I’ll get a refund before I go pick one up at a store. Has anyone else had this happen? 

[RokuJechealR · Accepted solution]

Hi @Klogan64,

A warm welcome to the Roku Community!

We understand you have concerns about a refund of your order. Please note that we've found your order in our system based on your email address. And no worries; we'll process the refund.

If you need further assistance, feel free to contact Roku support.

Please keep us posted if there's anything we can do to further assist you besides this.

All the best,
Chel