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Two charges on my account by Roku that I never authorized

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Please provide a phone number.  I am billed for two services by Roku that I never utilized.  I want these removed from my credit card.

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RokuJechealR
Community Moderator
Community Moderator

Re: Two charges on my account by Roku that I never authorized

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Hi @dietzpamela,

A warm welcome to the Roku Community

We appreciate you letting us know about the issue you've been facing with the unrecognized charges on your Roku account. Since we need to gather your personal information, it would be best to talk to the specified team.

You can contact them here: Roku Support, then choose 'Questions about my account or billing' on the drop-down menu, and you should be able to talk, chat, or email with one of our live representatives. They are the best ones to help you out with that matter.

Moreover, you can also check the charges on your account, and this link will help you: How to review your purchase history and changes to your Roku account.

If you have any other questions or concerns, please let us know.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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RokuJechealR
Community Moderator
Community Moderator

Re: Two charges on my account by Roku that I never authorized

Jump to solution

Hi @dietzpamela,

A warm welcome to the Roku Community

We appreciate you letting us know about the issue you've been facing with the unrecognized charges on your Roku account. Since we need to gather your personal information, it would be best to talk to the specified team.

You can contact them here: Roku Support, then choose 'Questions about my account or billing' on the drop-down menu, and you should be able to talk, chat, or email with one of our live representatives. They are the best ones to help you out with that matter.

Moreover, you can also check the charges on your account, and this link will help you: How to review your purchase history and changes to your Roku account.

If you have any other questions or concerns, please let us know.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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