Account, payments & subscriptions

[Jorjor23]

I am having the hardest time trying to figure out how to manage my max account. Max keeps telling me I have to do it through Roku and Roku keeps telling me I have to manage it through max. So I am running around in circles to try and figure this out.  Back in September I had a boomerang plus which got cancelled and all of my information moved to max. I cannot manage my subscription through max or Roku. Has anyone else ran into this? I also am unable to talk to someone from Roku support. I need help because I am beyond over this. 

[RokuHaz-M · Accepted solution]

Hey there! @Jorjor23

Glad you brought this to us!

It seems you are having trouble canceling your Max subscription on your Roku. Check out this link for a simple guide on how to cancel or manage a subscription on Roku. If you wish to start a conversation with one of our experts, visit this link for support. 

Hope this helps!

Roku Community Team